Privacy Policy

Limited Run Games, Inc.

Privacy Policy

Last modified: August 4, 2022

Introduction

Welcome to Limited Run Games (“Limited Run”, “We” or “us”). Our website: www.limitedrungames.com is referred to in this policy as the “Site” (and the Site together with our services the “Services”).

We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

• The types of information that we may collect or that you may provide us when you use the Services; and
• Our practices for using, maintaining, protecting, disclosing and otherwise processing that information.

This policy applies only to information that we collect on or through the Services and in email, text, and other electronic communications sent through or in connection with the Services.

This policy DOES NOT apply to:

• Other information that you provide to third parties,
• Information that we collect offline, or
• You provide to or is collected by any third party (see Third-Party Information Collection).

If you are a resident of California, please also review our Privacy Notice to California Residents.

The Site contains links to third-party websites, products or services. The Site may also display content from third parties. Information collected by third parties is governed by those third parties’ privacy policies. We encourage you to read these before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not access, register with, or use the Services. By accessing, registering with, or using this Services you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Data Controller

Limited Run Games, Inc. will be the entity responsible for your data. To ask questions or comment about this privacy policy and our privacy practices, you can contact us at:

Email: privacy@limitedrungames.com

Postal Address:

Limited Run Games, Inc.

1101 Perry Road

Apex, NC 27502 

Children Under the Age of 16

The Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. We believe it is important to safeguard the privacy of children and encourage parents to regularly monitor their children’s use of online activities. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you are a parent and believe that your child under the age of 16 has accessed and/or used the Services and provided personally identifiable information to us, please contact us, please contact us at privacy@limitedrungames.com. This in compliance with the Children’s Online Privacy Protection Act and Article 6(1)(c) of the GDPR.

Information We Collect and How We Collect It

We collect several types of information from and about users of our Services, from two sources:

• You, either directly when provide it to us or automatically when you use our Services; and
• Third parties. 

Information You Provide to Us Directly

When using our Services, you may provide us with certain types of information which may include, information:

• By which you may be personally identified, such as name, postal address, email address, phone number or any other identifier by which you may be contacted online or offline (“personal information”).
• About your internet connection, web browser, the equipment you use to access our Services, and usage details.

This information includes:

• Information and content that you provide when you create an account through the Site.
• Details of transactions you carry out through the Services and of the fulfillment of your orders. You may be required to provide financial and shipping information while placing an order through the Services.
• Information you provide when you request customer support through the Services.
• Information that you provide when you request to update your password.
• Information that you provide when you request to update your shipping address.
• Your responses to surveys that we might ask you to complete.
• Information that you provide when you fill out a form through the Services.
• Information and content, you provide when you send messages or upload documents through our Services.
• Information you provide when you subscribe to our newsletter.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Information that you provide when you participate in a promotion through the Services.
• Any other personal information that you input into the Services for any reason.

Information Collected Automatically When You Use Our Services

When you access and use the Services it may use technology to automatically collect:

• Usage Details and Device Information. We automatically log information about you and your device. For example, when using our Service, we log your device’s operating system type, IP address, language, browser type (where applicable), the website you visited before browsing to our Service (where applicable), items you viewed, how long you spent on a particular item, mobile device IDs or Advertising IDs, access times, and information about your use of and actions on our Services.
• Location information. When you use the Services, the Shopify platform or other analytics programs we use may provide us your location information from your device. This location information may include your IP address or other information from which your location could be derived, cell site information or longitudinal and latitudinal coordinates. If you do not agree to this collection, you may be able to change your privacy preferences on your device.

Do Not Track Disclosure

The Services do not support “Do Not Track” browser settings and do not currently participate in any “Do Not Track” framework that would enable us to respond to Do Not Track signals.

Information Collection Technologies: Cookie Policy

Like most websites, we may use small data files that are saved on the user's computer, tablet, mobile phone or other mobile device (collectively referred to as "device") to record certain data each time a user logs in or interacts with our websites, services, apps, messaging systems and tools. The names and the specific types of cookies, web beacons and other similar technologies that are used can change over time. To help you better understand the policy and use of these technologies, here are some terms with their definitions:

Cookie:  A cookie is a small file placed on the hard drive of your computer or on you mobile device. Cookies allow a website to recognize a particular device or browser. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.

Web beacon: small images, also known as "pixel tags" or "clear GIFs", which we may include in our websites, services, apps, messages, and tools. Generally, they work with cookies to identify our users and their activities.

Similar technologies: technologies that store data in the browser or device using objects shared or stored locally, such as flash cookies, HTML 5 cookies and other software methods for web applications. These technologies work in all browsers. In some cases, the use of local storage cannot be fully handled by the browser but needs to be managed with special tools. We do not use these technologies to store information useful for creating targeted advertising on our or other websites. However, certain features of our Services may use these technologies to collect and store information about your preferences and navigation to, from, and on our Services. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Your Rights and Choices.

Below is a table of the specific cookies and other information technologies that we use on our Site and in our Services. We break them up according to the following categories:

• Strictly Necessary Cookies - These cookies are necessary for the website to function and cannot be turned off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

• Performance Cookies - These are also sometimes called Analytics Cookies. They allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

• Functional Cookies - These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our Services. If you do not allow these cookies then some or all of these services may not function properly.

• Marketing Cookies - These cookies are also called Advertising Cookies. They may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

• Social Media Cookies - These cookies are used to connect the website to third-party social media platforms. They remember a your details after you sign in to a social media account from the website. Many social media cookies are set through plugins, widgets, and sharing buttons.

 

Cookies Disclosure

Cookie Name	Cookie Type	Third Party Owner	Categories of Personal Information Collected	Purpose	Retention Period
YSC	Performance	YouTube	Device id	YSC cookie is set by YouTube and is used to track the views of embedded videos on YouTube pages.	Session
VISITOR_INFO1_LIVE	Functional	YouTube	None	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.	5 Months 27 Days
personalization_id	Marketing	Twitter	web page you visited, your IP address, browser type, operating system, and cookie	to improve our products and services, including personalized suggestions and personalized ads.	2 Years
_fbp	Marketing	Facebook	web page you visited, your IP address, browser type, operating system, and cookie	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.	3 Months
fr	Marketing	Facebook	web page you visited, your IP address, browser type, operating system, and cookie	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.	3 Months
test_cookie	Marketing	DoubleClick	userid: the unique ID number the cookie has given your browser ad_id: the unique ID of the advert ad_placement_id: the ID of where the advert was seen on the site referral_url: what page you were on when you saw the advert	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.	15 Minutes
_landing_page	Performance	Shopify	IP address, how you browse our website, website account, what device you’re using	Shopify installs this cookie to track landing pages.	14 Days
_y	Performance	Shopify	IP address, how you browse our website, website account, what device you’re using	This cookie is associated with Shopify's analytics suite.	1 Year
_s	Performance	Shopify	IP address, how you browse our website, website account, what device you’re using	This cookie is associated with Shopify's analytics suite.	30 Minutes
_shopify_y	Performance	Shopify	IP address, how you browse our website, website account, what device you’re using	This cookie is associated with Shopify's analytics suite.	1 Year
_shopify_s	Performance	Shopify	IP address, how you browse our website, website account, what device you’re using	This cookie is associated with Shopify's analytics suite.	30 Minutes
_ga_ZLL4CT3BZZ	Performance	Google	IP address, how you browse our website, website account, what device you’re using	This cookie is installed by Google Analytics.	2 Years
_ga	Performance	Google	IP Address, browser information, time of visit, session information	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.	2 Years
_shopify_sa_t	Performance	Shopify	IP address, how you browse our website, website account, what device you’re using	This is a Shopify analytics cookie relating to marketing and referrals.	30 Minutes
_gid	Performance	Google	IP Address, browser information, time of visit, session information	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.	1 Day
_gcl_au	Performance	Google	IP Address, browser information, time of visit, session information - Does not tie to personal information	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.	3 Months
_hjFirstSeen	Performance	Hotjar	IP Address, browsing behavior on LRG website, browser type, device type	Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.	30 Months
_hjIncludedInSessionSample	Performance	Hotjar	IP Address, browsing behavior on LRG website, device type, browser type	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.	2 Minutes
_hjIncludedInPageviewSample	Performance	Hotjar	IP Address, browsing behavior on LRG website, device type, browser type	Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.	2 Minutes
_hjAbsoluteSessionInProgress	Performance	Hotjar	IP Address, browsing behavior on LRG website, device type, browser type	Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.	30 Minutes
CONSENT	Performance	YouTube	Does not directly tie to any personal information, tracks browsing history	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.	2 Years
__cf_bm	Functional	Cloudflare	None	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.	30 Minutes
secure_customer_sig	Necessary	Shopify	Customer email, order history, shipping address	Shopify sets this cookie to be used in connection with customer login.	1 Year
_orig_referrer	Necessary	Shopify	Customer email, order history, shipping address   Needed to function and fulfill orders, we do not keep payment record	Shopify sets this cookie to enable the shopping cart to function and fulfill orders.	14 days
shopify_pay_redirect	Necessary	Shopify	Customer email, order history, shipping address	Shopify sets this cookie to enable secure online payment and checkout.	1 Year
_pay_session	Necessary	Shopify	Customer email, order history, shipping address	Shopify sets this cookie to enable secure checkout and payment function on the website.	Session
muc_ads	Marketing	Twitter	IP address, browser type, operating system, user behavior	Collects data on user behavior and interaction in order to optimize the website and make advertisement on the website more relevant.	2 Years
_hjSessionUser_2988725	Performance	Hotjar	IP Address, browser id, browsing behavior on LRG website, device type, browser type	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	1 year
_hjSession_2988725		Hotjar	IP Address, browsing behavior on LRG website, device type, browser type		30 minutes
_gat	Functional	Google	IP Address, browser information, time of visit, session information	This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.	1 Minute

 

How We Use Your Information

We use the information that we collect about you or that you provide to us, including any personal information:

• To provide, support, maintain, personalize, develop and improve our Site and the Services.
• To create, maintain, customize, and secure your account with us, if you have one.
• To process and deliver orders and process returns.
• To process and deliver contest entries and rewards.
• To respond to comments and questions and provide customer service.
• To send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• To communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request information about one of our products, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To responding to questions, queries, investigating and addressing complaints from customers, users, and other individuals, monitoring and improving our responses, and informing individuals about job opportunities with us.
• To conduct legitimate business activities, including but not limited to marketing, promotion, sales to customers, customer support, processing orders, receiving payments, entering into contractual agreements, contracting with third party service providers, preventing fraud, and procuring goods or services.
• Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
• To help maintain the safety, security, and integrity of our Site and Services, databases and other technology assets, and business.
• To comply with legal obligations, and to respond to legal process or inquiries from authorities.
• For any reason that we described to you when collecting your personal information or for any reason for which you’ve provided us with your consent.
• To protect the rights, interests, and safety of us, you, and any third parties, and to exercise and defend our rights.
• To create anonymous, de-identified, or aggregated datasets. Such datasets would not be "Personal Information" subject to this Privacy Policy. We may use anonymous, de-identified, or aggregated datasets for any purpose.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which user personal information is among the assets being transferred.

The usage information we collect helps us to improve our Services and to deliver a better and more personalized experience by enabling us to:

• Estimate our audience size, demographics and usage patterns.
• Store information about your preferences, allowing us to customize our Services according to your individual interests.
• Recognize you when you use the Services
• Prevent fraud and illegal behavior by detecting behavior patterns that indicate such activity.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device without restriction.

In addition, we may disclose personal information that we collect, or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business, including but not limited to our third party mailing list provider, payment processors, shipping partners, vendors and backend support like Klaviyo, Shopify, PayPal, Zendesk, Amazon, Sezzle, Route, as well as our shipping partners (these include but are not limited to Ascendia USA, UPS, USPS, DHL, and ShippingEasy).
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Limited Run Games, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Limited Run Games, Inc. about our Services users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent. For example, you may let us share personal information with others for their own uses. Those uses will be subject to their privacy policies.
• For legal, protection, and safety purposes, including, but not limited to (i) comply with laws, (ii) respond to lawful requests and legal processes, (iii) protect the rights and property of Limited Run Games, Inc. our agents, customers, and others (including enforcing our agreements, policies, and terms of use), and (iv) in an emergency (this includes protecting the safety of our employees and agents, our customers, or any person).
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Limited Run Games, Inc., our customers or others.

Where, How and How Long We Store Your Information

We encrypt all collected information and store it securely in the United States using third-party vendors who implement industry standard security measures. By using the Services, you authorize us to receive, process, transfer, and store your information in and to the United States. 

We keep your information only for the length of time necessary to fulfill the purposes for which the information was collected. For example, if you have an account with us, we will retain the personal information associated with your account for the lifetime of your account and for a reasonable period of time thereafter if necessary. If applicable laws require us to store your information for a longer period, then we will keep your information for the period required by law. When it is no longer necessary or required for us to retain your data, we will delete it.

Cross-border Data Transfers

Where cross-border transfers of data are necessary, we will take reasonable steps to safeguard the privacy of your personal information. These steps may include implementing standard contractual clauses where recognized by law, obtaining your consent, or other lawful means of transferring personal information.

Your Rights and Choices

Data Rights of European Residents

The laws of the European Economic Area and other territories provide their residents with certain data protection rights. If you are resident of the European Economic Area, these are your rights:

• The right to access - You have the right to request Limited Run provide you with copies of your personal data. We may charge you a small fee for this service.

• The right to rectification - You have the right to request that Limited Run correct any information you believe is inaccurate. You also have the right to request Limited Run to complete information you believe is incomplete.

• The right to be forgotten - You have the right to request that Limited Run erase your personal data, under certain conditions.

• The right to restrict processing - You have the right to request that Limited Run restrict the processing of your personal data, under certain conditions.

• The right to object to processing - You have the right to object to Limited Run' processing of your personal data, under certain conditions.

• The right to data portability - You have the right to request that Limited Run transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@limitedrungames.com.

Personal Information Rights for California Residents

If you are resident of the State of California please also read our Privacy Notice to California Residents 

Additional Data Choices

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

• Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Services may then be inaccessible or not function properly.

• Promotion by us. If you do not want us to use your email address to promote our own or third parties' products or services, you can opt-out by clicking the unsubscribe link at the bottom of our emails and following the instructions provided.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.

Third-Party Information Collection

Some content or applications on the Services are served by third parties. Depending on which Services you access, these third parties may include:

• Shipping services - ShipStation: https://www.shipstation.com/terms-of-service/

• Shipping Services - Reach DHL DTC Shipping: https://mydhl.express.dhl/it/en/footer/privacy-and-cookies.html
• Order/payment processing services - Shopify: https://www.shopify.com/legal/terms

• Order/payment processing services - PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

• Order/payment processing services - Sezzle: https://legal.sezzle.com/privacy

• Tax calculation assistance - Avalara AvaTax: https://www.avalara.com/us/en/legal/avatax-terms.html

• Access to edit orders - Edit Order by Cleverific: https://www.editorder.net/terms

• E-commerce Services - In Cart Upsell & Cross Sell: https://incartupsell.com/privacy-policy

• E-commerce Services - Intuitive Shipping: https://www.intuitiveshipping.com/terms-conditions/

• E-commerce Services - Route: https://route.com/privacy

• Email marketing (opt-in) - Klaviyo: https://www.klaviyo.com/legal/terms-of-service

• Support Services - Zendesk: https://zendesk.com/company/agreements-and-terms/privacy-notice

• Amazon:  https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ

• Facebook: https://www.facebook.com/privacy/policy

• MassFulfill by Boltics: https://fulfill.boltics.com/terms

• HotJar: https://www.hotjar.com/legal/policies/privacy/

• Google Analytics: https://policies.google.com/privacy?hl=en-US

Note: the websites above are provided solely for your convenience and we are not responsible for updating them or ensuring their validity or correctness.

These third parties may use tracking technologies to collect information about you when you use the Services.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Our Social Accounts – When you interact with us on our social media accounts, for example, Facebook, Twitch, Instagram, Discord, TikTok and Twitter, the information collected is governed by the privacy policies of the relevant social media platform.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting this privacy policy to check for any changes.